Project Spotlight: The Fellowship Hotline | IFCJ
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Project Spotlight: The Fellowship Hotline

Olivier Fitoussi

Poverty is acute in Israel. The sky-rocketing cost of living has crippled the burgeoning underclass, which cannot afford basic living expenses such as rent, utilities, and food – let alone the unexpected costs of medical treatments, appliances, dental costs, and other unforeseen expenses.

Worse, many of Israel’s poor simply don’t know what help they may be eligible to receive, whether from government bodies or institutions designated to aid the needy. To help bridge this important gap, we launched the Fellowship Hotline.

The hotline operates out of The Fellowship’s Jerusalem office, where four Fellowship operators receive more than 60 calls a day, with desperate pleas for help. The people who call do not know where to turn for the help they need, and the Fellowship operators are trained to direct them to the organization or government body that can help with their particular need.

If the person calling for help cannot go about filing for assistance on their own because of health issues, language barriers, or a lack of access to an email account or internet connection, a Fellowship operator will do the legwork for them and ensure they receive all the aid for which they are eligible. When there is no help to be found,The Fellowship provides our own emergency assistance.

Recently, one of The Fellowship operators received a call from a diabetic patient who needed specialized orthopedic shoes which cost $175. Medical insurance did not cover these shoes, and after searching through The Fellowship’s database of organizations and government bodies which aid the poor, none could be found that would buy this man the shoes he desperately needed yet could not afford.

The Fellowship provided the money for the orthopedic shoes he needed, which alleviated much of his pain and enabled him to get around and out of his house. With this simple assistance, his quality of life improved greatly.  

The Fellowship Hotline finds solutions for the poor and needy, provides a link to a chain of hands that want to help the destitute, and offers direct assistance when there is no one else for those who are in dire need of kindness and charity.

Tags: IFCJ , Crisis and Need

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